When you submit your initial claim, you will choose if you want to receive benefit payments via debit card or direct deposit.
Debit Card Details
Prepaid debit cards can be used anywhere Visa debit cards are accepted. There are no fees when you use your card for purchase from a merchant. Many grocery and convenience stores also offer cash back, without a fee, when you make a purchase. In addition to getting cash back with a purchase, you can get cash from ATMs and from tellers at banks that accept Visa cards; however, fees may apply. No fee applies to obtaining a card, but fees may apply for certain transactions. Use your card carefully to avoid fees. Please review the Debit Card Fee schedule below.
DEW’s Prepaid Debit Card Customer Service toll-free line: 1.866.213.4074
Debit Card Fee Schedule
Debit Card FAQs
We mail pre-paid debit cards five to seven days following eligibility certification.
Direct Deposit Details
Benefit payments should be directly deposited within two to three business days from the payment date upon account verification.
We’ll notify you if your bank rejects your account information. In case of rejection, contact your bank, not DEW, to get the correct direct deposit information.
Requesting A Different Payment Method
To change how you receive payments, login to MyBenefits, go to Manage My Profile and click Change Benefit Payment Method.