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Due to the influx of unemployment claims being filed, the national system known as ICON hub, which all states use to validate social security numbers on claims in real time, is being overwhelmed with validation requests. We are required to validate social security numbers to avoid fraud and prevent identity theft. The ICON hub team is aware of this unusual issue and is working to expand their database capacity.  

In South Carolina, we are getting two different Social Security related questions:

First: The social security number field keeps you from filing a claim and states that the number is invalid and will not let you proceed to the next screen.

If you are getting this message, that is the validation delay mentioned above. We are asking folks to try to apply during an off-peak time. The validation of the social security number is done in REAL time, so that means as you are attempting to file, there are A LOT of people nationwide doing the same exact thing. We understand this has been an issue for a lot of people and as we get more information on progress, we will communicate that out.

Second: Once you have filed a claim, received a confirmation number and returned to the portal, your dashboard may show a pending Social Security Number Validation issue or a pending Separation issue.

These issues will be handled by our agency staff. No action is needed on your end. And if additional information is needed, a representative will contact you directly. There is no need to speak to an agent regarding these issues.

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GENERAL INFORMATION ABOUT COVID-19
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Questions about statewide status of COVID-19 or looking for materials related to the outbreak?

Click here to see resources from the S.C. Department of Health and Environmental Control (DHEC).

Are you a business looking for health guidance in South Carolina?

Click here to view SCDHEC's Interim Guidance for Businesses and Employers/ 
 


Looking for guidance on Preparing Workplaces for COVID-19?

Click here for information provided by DOL and OSHA.

Looking for statewide updates and recordings of Gov. McMaster's press conferences?

Click here to visit the website of the SC Emergency Management Division.


LATEST EMPLOYMENT AND WORKFORCE UPDATES
RELATED TO COVID-19

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The Unemployment Insurance claims process is 100 percent online. 
YOU DO NOT HAVE TO VISIT AN SC WORKS CENTER TO FILE FOR BENEFITS.
There is no “in-person” process.
While the SC Works centers have computer labs available for people
to use, out of respect for social distancing, many centers are
only offering phone services at this time – and those
phone services are for job-seeking assistance only.
Representatives with SC Works cannot view a claimant’s account.
Unemployment Insurance questions should be directed to 1-866-831-1724.


RECENT COMMUNICATION
ABOUT COVID-19

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Follow our social media platforms for the latest information in real time.



DEW Executive Director's Statement February 2020

South Carolina Employment Situation February 2020

Initial UI Claims Data for Week Ending March 21, 2020

Employment and Workforce Press Release March 19, 2020
Unemployment Insurance waiting week waived

Employment and Workforce Press Release March 19, 2020
Work search suspension and tax deadline extension

Employment and Workforce Press Release March 18, 2020.
COVID-Hub available for resources

Governor McMaster March 19, 2020 Executive Order.

US Department of Labor News Release: March 12, 2020, New Guidance on Unemployment Insurance Flexibilities During Covid-19 Outbreak