Claimant Handbook

For your convenience, we've compiled a detailed Claimant Handbook to help answer all your commonly asked questions concerning Unemployment Insurance.

Claimant handbook

Claimant Handbook Table of Contents

About this Handbook
Overview of Unemployment Insurance (UI)

About the UI Program
We are Here to Help You
What We Need to Provide the Best Customer Service

The UI Application Process
Eligibility for UI Benefits

Qualifying for UI Benefits
Benefit Year
Why are You No Longer Working for Your Past Employer?
Are You Able and Available to Work?
Initial Determination

Amount of UI Benefits
Waiting Week
Base Period

Benefit Amount Clarified
Monetary Determination
Weekly Benefit Amount

Deductions
What is Deductible from my Benefits?

Maintaining Your UI Eligibility
Important Reminders and Tips of Your
Responsibilities as a Claimant

Reporting Earnings
When to Report Earnings
What Earnings to Report
How to Calculate Gross Earnings

Getting You Back to Work
Did You Find a New Job and
Now Need to Stop Receiving UI?

UI Fraud
Claimant Fraud
Identity Theft and Impostor Claims

Appeal Rights
Do I Really Need to Participate in the Hearing?
Do I Need Evidence or Witnesses?
How to Submit an Appeal

Overpayments
Overpayment Notification
Repaying an Overpayment
Payment Plans for Overpayments
Failing to Repay an Overpayment

Appendix A - Legal Disclosures
Equal Opportunity Information
What to Do if You Experience Discrimination
Accommodations for Individuals with Disabilities
Your Privacy Matters to Us
Income & Eligibility Verification Notice

Appendix B - Glossary
Appendix C - Claimant Checklist
Appendix D - Appeal Hearings Frequently Asked Questions
Appendix E - SC Works