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We make nightly changes to the claimant system (MyBenefits Portal) from 11 pm – 3 am, and the system will be temporarily unavailable during this time.
SC Works Online Services (SCWOS) is Down Due to a Nationwide Outage
South Carolina claimants’ unemployment benefits unaffected, and agency helps individuals continue to look for work.
Columbia, S.C. – Geographic Solutions, Inc. (GSI), the vendor that runs the SC Works Online Services (SCWOS) portal, is currently experiencing a nationwide outage caused by a cyberattack that impacts websites in multiple states. Due to this ongoing issue, SCWOS’ job search portal and labor market information pages are currently unavailable, leaving individuals filing for Unemployment Insurance (UI) claims unable to conduct their mandatory two work searches per week on the website.
The SC Department of Employment and Workforce’s (DEW) MyBenefits Portal is in no way impacted by GSI’s outage. It is maintained by a different vendor and claimants therefore are able to file their weekly claims and receive UI benefit payments without any interruptions.
DEW has been in daily contact with the vendor as GSI works around the clock to get the SCWOS job search portal and labor market information pages back online. Our agency has sent claimants emails, social media posts, phone recordings, website alerts, and varied messages since Monday on the status of the SCWOS outage, and we will continue to provide updates to the public through multiple channels. Please continue checking our DEW website for any new notifications.
DEW has waived the online work search requirement at this time to ensure claimants will be paid for the claim weeks ending June 25 and July 2, 2022, regardless of their inability to access SCWOS, as long as they meet all other eligibility criteria. Even though SCWOS is inaccessible, claimants must continue to actively search for work using websites such as Indeed.com, Monster.com, and the National Labor Exchange at www.usnlx.com. DEW may audit job search activities in the near future by asking for documentation of searches while SCWOS was unavailable. We ask all claimants to please make sure to keep a record of job searches, including the name, address, and contact information for the employer and the date of contact.